A contract is formed between a customer (referred to as the “Customer”) and Field and Thorn Woodcraft co. (referred to as the “Company”) when an Order is received from the Customer. An Order is made by accepting the terms in a Quote, in written, verbal or electronic form. By ordering any Product or Service you agree to be bound by these Terms and Conditions. The Product or Service shall mean any product or service that is provided by the Company to the Customer. These conditions do not affect your statutory rights.

The Company agrees to supply the product(s) or service(s) to the Customer as detailed in the Quote and according to the terms and conditions of this contract.

Should the Company choose not to enforce any or all of these conditions it should not be interpreted as a waiver of any of the Company’s rights. By providing the Company with an Order, the Customer accepts these terms and conditions.

The Company shall issue an invoice to the Customer in respect of products or services supplied, or to be supplied. Payment terms will be stipulated on any invoice issued by the Company. These may include non-standard or special clauses which the Company may reasonably request of the Customer. Where a deposit is specified in the Quote no work shall be undertaken until the deposit is received. The Company reserves the right to charge interest on overdue amounts at an annual rate of 5% above the Lloyds Bank base rate ruling on the date payment is due. Title in the goods or services shall remain with the Company until full payment has been received, unless otherwise stipulated in the Quote.

Any unforeseen work or variations will be agreed before commencement to a fixed quotation where possible, in all other cases a day work rate of £32 .50 plus materials

The Company and Customer will act in accordance with all relevant health and safety requirements in order to provide the product(s) or service(s).

We will ensure that all Products and Services provided are made or performed with reasonable care and skill and to a reasonable standard. No variation of the Contract, whether about description of the Products, fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Company in writing.

You may withdraw your Order at any point prior to payment of the deposit without incurring any liability.

This is a distance contract in which the Customer has statutory cancellation rights known as a ‘cooling off’ period. This period begins on the Customer’s accepting the terms of a quote and ends 14 days after receipt of the Product, or in the case of a Service, 14 days after the Order was made. However these cancellation rights do not apply to Products which are made to your specifications or to inseparably mixed goods.

If you wish to terminate the contract outside of the cooling off period you will be refunded for any service not yet provided and invoiced for any Service that has been provided or Product that has been manufactured in full or in part.

Products manufactured by the Company are subject to a 5 year guarantee, beginning from the completion date of delivery, against material defects or flaws, excluding wear and tear. When reported within the 5 year period defects or flaws will be rectified with no cost to the Customer.

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In the case of a defect arising after delivery resulting from timber movement or goods that materially deviate from the description or specification applicable to them occurring within 3 months of delivery, you should notify us in writing, within 14 days of the defect becoming apparent, supplying full details of any defects or failure to conform or timber movement.  We will then rectify or replace any defective goods or goods that materially deviate from the description or specification applicable to them, provided that the we are be given reasonable access to the goods to inspect them and rectify any such defects.

The Company accepts no liability for problems caused by incorrect or incomplete information provided by the Customer, or for any problem caused by a third party contractor not provided by the Company.

The Company has the right to record, store and distribute any video and photo data on its premises and on the premises or private property of any customer they are currently providing a service to for marketing purposes, unless agreed otherwise.

For information on our privacy policy and cookies please visit https://www.fieldthornwoodcraft/privacy-policy.

In the unlikely event of a dispute over the supply of product(s) or service(s) please contact us by email. Any disputes must be notified within 28-days of the Customer receiving the product(s) or service(s).

Whilst every care is taken in the handling of the Customer’s property, if the Company causes any damage to the property through negligence during delivery or installation then the Company will make good that damage at no additional cost to the Customer. This does not cover pre existing faults or damage.

The Company retains the right to assign the supply of the product(s) or service(s) to the Customer to another suitable company should they be unable to complete these terms and conditions.

These Terms and Conditions and any accompanying letter, invoice and/or contract are governed by the laws of the United Kingdom.

At Field and Thorn Woodcraft Co., we are committed to delivering high-quality, handcrafted furniture. If you are unsatisfied with your purchase, we’re here to assist. Please review our refund policy below.

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Eligibility for Refunds

Refunds are available for furniture that arrives damaged, is faulty, or does not match the specifications agreed upon at the time of purchase.

Due to the bespoke nature of our furniture, custom or made-to-order pieces are non-refundable unless there is a fault or damage upon delivery.

Requesting a Refund

To request a refund, please contact us within 7 days of delivery at [Insert Email Address]. Provide your order details, a description of the issue, and clear photos of the item to support your claim.
Requests made after 7 days of delivery may not be eligible for a refund.

Conditions for Refund Approval

The furniture must be returned in the same condition it was delivered, without signs of use or alteration.
If the furniture is damaged during transit, please document the damage immediately and notify us so we can assist with a claim.

For eligible returns, the cost of return shipping will be the responsibility of the customer unless the issue is due to our error.

Processing Refunds

Once your refund request is reviewed and approved, we will process the refund within 7-10 business days. Refunds will be issued to the original payment method.
If a repair or replacement is more appropriate than a refund, we will work with you to resolve the issue to your satisfaction.

Exclusions

Custom or bespoke furniture is non-refundable unless faulty or damaged.
Items sold as "final sale," "as is," or "clearance" are not eligible for refunds.
For additional questions or to discuss your concerns, please contact us at [Insert Contact Information]. We value your trust and will do everything we can to ensure your satisfaction with our furniture.